How to Request Assistance or Information
Navigating the intricacies of Austrian motorway tolls, especially for commercial vehicles or those requiring a GO-Box, can sometimes be complex. At DriveAustria Info, we are committed to providing clear, concise, and helpful guidance. This page outlines the simple process for requesting assistance or information from our team. By following these steps, you can help us understand your query better and provide you with the most accurate and timely response possible.
Our Simple 6-Step Assistance Process
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Step 1: Identify Your Query Type
Before contacting us, take a moment to pinpoint the exact nature of your query. Are you looking for general information on vignettes, specific details about GO-Box registration, clarification on weight-based tolling for a heavy goods vehicle, or perhaps assistance with a specific tolling scenario? Understanding your need helps us direct your query to the most appropriate expert.
Estimated Time: 5-10 minutes (for self-reflection)
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Step 2: Review Our Existing Resources
We've compiled extensive information across our website covering common questions about Austrian motorway tolls, GO-Box usage, and commercial vehicle regulations. Please check our Home, GO-Box Info, and Commercial Vehicles pages. You might find an immediate answer to your question, saving you time.
Estimated Time: 10-20 minutes
Why review resources first?
Many common questions are addressed in detail on our site. Reviewing these pages can often provide an instant answer, allowing you to proceed with your travel plans without delay. It also helps us focus on more unique or complex queries that require personalised attention.
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Step 3: Prepare Your Information
To ensure we can provide the most relevant assistance, please gather any pertinent details related to your query. This might include:
- For GO-Box queries: Vehicle registration number, vehicle category (e.g., car, lorry), number of axles, emission class, existing GO-Box number (if applicable).
- For commercial vehicle tolls: Gross vehicle weight, number of axles, specific routes planned, type of goods transported (if relevant to exemptions).
- For general queries: Specific route details, dates of travel, nature of the vehicle.
- Any previous communications: If you've previously contacted ASFINAG or another authority, having details of those interactions can be helpful.
Estimated Time: 15-30 minutes (depending on complexity)
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Step 4: Contact Us via Email
Once you have identified your query and prepared the necessary information, please send an email to [email protected]. In your email, clearly state your question or the assistance you require. Be as detailed as possible and include all relevant information you gathered in Step 3. A clear subject line (e.g., "GO-Box Query - [Your Vehicle Reg]") is also highly appreciated.
Estimated Time: 10-15 minutes (for drafting email)
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Step 5: Await Our Initial Response
Upon receiving your email, our team will acknowledge your request. We aim to provide an initial response within 1-2 business days. This initial contact may include further questions if we require additional clarification to fully understand your situation, or it may contain the answer to your query directly.
Expected Timeframe: 1-2 business days
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Step 6: Follow-up and Resolution
If further information is needed, please respond promptly to our follow-up questions. Our goal is to resolve your query efficiently. Complex issues may require a few exchanges, but we strive to provide a comprehensive resolution within 3-5 business days from our initial detailed response, assuming all necessary information is provided in a timely manner.
Expected Timeframe: 3-5 business days (for complex issues)
What to Prepare Before Contacting Us
To expedite the resolution of your query, please ensure you have the following information readily available:
- Vehicle Type and Registration
- Specify if it's a car, van, lorry, bus, etc., and provide the full vehicle registration number.
- Number of Axles
- Crucial for GO-Box and commercial vehicle calculations. State the number of axles on your vehicle or vehicle combination.
- Gross Vehicle Weight (GVW)
- Especially important for commercial vehicles over 3.5 tonnes. Provide the GVW in metric tonnes.
- Emission Class
- This affects toll rates for heavy vehicles. If known, provide the EURO emission standard of your vehicle (e.g., EURO VI).
- Specific Travel Dates/Routes
- If your query relates to a specific journey, indicate the planned dates and the routes you intend to use.
- Existing GO-Box Details (if applicable)
- If you already possess a GO-Box and have questions about it, provide its serial number and any associated account details.
Providing these details upfront significantly reduces the back-and-forth communication and allows us to offer precise guidance much faster.